Every customer facing brand wants to believe that their customer support is best in class, and in most cases, their beliefs are fully justified.
Consumer experience testing can offer independent reassurance that should your working environment change (a move to remote working perhaps); or you launch a new proposition and want to ensure your team are able to support your customers, your high standards are being maintained.
Working with your team, we will develop test scenarios to ensure all aspects of customer service are fully reviewed. These can vary in focus from online interaction, in-branch or contact centre, depending on requirements.
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