International Payments – Japan!

We are all very excited this week as our price comparison research on behalf of TransferWise has “hit the press“.

As you know we are passionate about transparency, fair transaction fees and of course, a great customer journey so we had great fun examining this new market.

What was interesting was that whilst opening an account was relatively quick and painless, the length of time it took to gain access to the international payment functionality and the level of bureaucracy surrounding it was the complete opposite!  And for some brands, we’re still waiting!

It’ll be interesting to watch as this market develops how the customer journeys of the traditional banks change to compete with new disruptor brands.

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